TERMS AND CONDITIONS

This document establishes the conditions that govern the use of the website, www.hoteldiamarlanzarote.com and the purchase of products/services therein. By using this website or making a reservation through it, you agree to be bound by these Conditions and our Privacy Policy, Legal Notice and Cookies Policy.

Identification of the person responsible for the website:

Commercial name: Hotel Diamar
Company name: Ocean Valor S.L
Cif: B40650806.
Registered office: C/ Netherlands. Ocean View Complex. Local 1117. A1. Costa Adeje.38660.
S/C de Tenerife. Canarias. España.
E-mail: direccion@diamarhotel.com
Telephone: (+34)928 072 481

Data Protection Officer: Asaican S.L / dpo@asaican.com

USE OF OUR WEBSITE

By using this website and making a reservation through it, you agree to:

Use this website only to make legally valid requests or reservations. Do not place any false or fraudulent orders. If it could reasonably be considered that an order of this nature has been made, we will be authorized to cancel it and inform the relevant authorities. Provide us with your email address, postal address and/or other contact and identifying information in a truthful and accurate manner. Likewise, you agree that we may use this information to contact you if necessary to manage your reservation. If you do not provide us with all the information we need, we will not be able to process your request.

By making a reservation through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.

Likewise, the user must be duly authorized to provide data from third parties. Only if they have the consent of the hotel's future guests, the user may provide the hotel with such data. Such information, which will allow Hotel Diamar to provide a better service to its guests, therefore, its submission by the user implies, under its exclusive responsibility, the assumption of the duty to inform those of the content of our Privacy Policy with character. prior to offering personal information.

HOTEL RESPONSIBILITY

Access to the page does not in any case imply the existence of a commercial relationship between the user and Hotel Diamar. The portal only provides information about vacant hotel places at the time of requesting the aforementioned information, so if you make the reservation online, you are contracting directly with the hotel and not with the portal. The printed version of the reservation made serves as a locator when you go to the hotel. The reservation of hotel nights on this website implies the client's adhesion and acceptance of each and every one of the general conditions set out here. By accepting the following clauses, you declare and accept:

1) Be of legal age and have full capacity to make the reservation, stating that you understand and comprehend all the conditions found on the website.

2) That the data provided when making the online reservation are true, complete and concise.

3) Only those pages that appear within the web map are included in the website.

4) That access to this website is the responsibility of the user.

5) That once the reservation has been made, the electronic document in which it was formalized will be archived; you will be able to access it at any time.

6) That confirms the reservation made, that is, the indicated dates, the number of rooms, people and the chosen Hotel.

7) The conditions and price of the reservation made are those expressly determined in the rate conditions expressly included on the page where you make the reservation.

8) Regarding the relationship with the portal, it gives you the possibility of reserving rooms at the chosen hotel through its website, but it does not offer any type of hotel service under your responsibility.

9) That your card details are collected for the purpose of guaranteeing the reservation. Payment will be made at the chosen Hotel and only in the case of cancellations or no-shows (no shows), the reservation will be canceled and the charge established in the rate conditions will be charged.

10) Offers will only be valid for as long as they remain accessible to the recipients of the service.

PASSPORTS AND VISAS

All travelers, without exception (including children), must carry their corresponding personal and family documentation in order, whether passport or D.N.I., according to current legislation. It will be at their expense when travel requires obtaining visas, passports, vaccination certificates, etc. Minors under 18 years of age must carry written permission signed by their parents or guardians, in anticipation that it may be requested by any authority. If the granting of visas is rejected by any Authority, due to the user's particular reasons, or entry into the country is denied due to lack of the required requirements, or due to a defect in the required documentation, or for not being a bearer of the Likewise, the hotel declines all responsibility for events of this nature, and any expenses incurred will be the responsibility of the consumer, applying in these circumstances the conditions and rules established for the case of no-show.

PRICE

The prices indicated are retail prices I.G.I.C included.

The price includes: Price per night based on the type of room and board selected, except for hotels where the inclusion of other services is specifically indicated. The price does not include: Any service not specified in addition to extras such as transfers, tips, telephone calls, laundry services, minibar, parking, etc...

Time of entry (check-in) and exit (check-out) as a general rule and unless otherwise expressly agreed with the establishment, the rooms may be used from 2:00 p.m. on the day of arrival and must be left vacant. at 12 noon on the day of departure.

WAY TO PAY

Your card details are collected for the purpose of guaranteeing your reservation. Payment will be made at the chosen Hotel and only in the case of cancellations or no-shows (no shows), the reservation will be canceled and the charge established in the rate conditions will be charged.

CUSTOMER SERVICE

You can contact us within our customer service hours: 9:00 a 17:00 hr

Our contact channels are the following:

Phone:  (+34)928 072 481
Email: reservas@diamarhotel.com

CANCELLATION POLICY

INTELLECTUAL PROPERTY

You acknowledge and consent that all copyright, trademark and other intellectual property rights on the materials or content provided as part of the website belong at all times to us or to those who have licensed us for their use. You may use such material only as expressly authorized by us or those who have licensed its use to us. Its use for commercial purposes is strictly prohibited. This will not prevent you from using this website to the extent necessary to copy the information about your order or contact details.

OUR RIGHT TO MODIFY THESE TERMS

We have the right to review and modify these Conditions at any time. You will be subject to the policies and Conditions in force at the time you use this website or make each reservation, unless by law or decision of government agencies we must make retroactive changes to said policies, Conditions or Privacy Policy, in which In this case, possible changes will also affect orders that you have previously placed.

Controller: Hotel Diamar - Ocean Valor S.L.
Purpose: Respond to requests made through the website.
Legitimation: Consent of the interested party.
Recipients: No data will be transferred to third parties except under legal obligation or in the event that it is necessary to respond to your request.
Rights: You may exercise the rights of access, rectification, deletion and opposition, limitation of processing, data portability.